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When you think of regulatory compliance think of a comprehensive new patient exam. What’s the connection? A new patient exam includes a thorough assessment ranging from the medical/dental history to full mouth probing, oral cancer screening and more. In other words, it’s quite multi-faceted and so is compliance! Having a manual sitting on a shelf…

OSHA requires that certain covered employers maintain records of serious occupational injuries and illnesses using the OSHA Form 300 log. These logs permit employers and workers as well as OSHA to evaluate workplace safety, then implement protections to minimize and/or eliminate hazards. OSHA partially exempts two classes of employers from routinely keeping injury and illness…

Guest: Penny Reed, author of Growing your Dental Business, experienced dental consultant and coach Want to discuss? Do you have thoughts of questions about this topic? Visit the members community on Facebook and posts your questions, thoughts, etc and we can discuss and help. Visit Community

Guest: Maria Tatman, Certified Professional Coder (CDC), Principal with Terri Bradley Consulting, LLC. Want to discuss? Do you have thoughts of questions about this topic? Visit the members community on Facebook and posts your questions, thoughts, etc and we can discuss and help. Visit Community

You’re having one of your most hectic days when someone who’s not on the schedule walks in. Rather than presenting an insurance card, you are presented with a government identification badge. Your office is about to undergo an unannounced OSHA inspection! What could you expect if OSHA showed up at your front desk? Here are…

No doubt you’ve heard the metaphor about picking low-hanging fruit first. Picking the fruit from the branches of fruit trees that are easiest to reach involves less effort and is much easier. In business, the expression is frequently used to refer to selecting the easiest targets first, usually the ones that require minimal effort or…

Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness. How complaints are initially, and subsequently, handled is critical. Among other things,…

In previous blogs, we reported that the Phase II random HIPAA audits were underway. If you weren’t one of those chosen so far, you may be wondering what’s been happening. The Phase II audits began in 2016 and included covered entities as well as business associates. They were intended to start with desk audits and…

Across the country the debate rages over legalization of marijuana, striking many ethical, legal and emotional chords. As of November 2018, a total of 33 States, Guam, Puerto Rico and the District of Columbia have legalized marijuana for recreational and/or medical use. (Source: NationalConference of State Legislatures) Gallup polls for the past 47 years have…