Posts by Lena Shore
Grievances or Complaints: What’s the difference?
Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness. How complaints are initially, and subsequently, handled is critical. Among other things,…
Workplace Safety: OSHA’s 2016 top citations
No doubt you’ve heard the metaphor about picking low-hanging fruit first. Picking the fruit from the branches of fruit trees that are easiest to reach involves less effort and is easier to do. In business, the expression is frequently used to refer to selecting the easiest targets first, usually the ones that require minimal…
The Most Important Thing You Should Do for 2017
“I don’t have time!” “Where can I get reliable, accurate information?” If you’ve ever uttered those words in a moment of frustration, you are not alone. Marketing, practice and insurance management, coding/billing, HR and compliance are just a few of the things that demand your time — not to mention the normal demands of your…