Posts by Linda Harvey

Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness.

How complaints are initially, and subsequently, handled is critical.

You’re having one of your most hectic days when someone who’s not on the schedule walks in. Rather than presenting an insurance card, you are presented with a government identification badge. Your office is about to undergo an unannounced OSHA inspection!What could you expect if OSHA showed up at your front desk? Here are five…

Several years ago, the news of the Tulsa, Oklahoma oral surgeon treating patients under unsanitary and unsafe conditions struck horror into the hearts of dental practitioners and patients across the country.  Can you imagine having to send letters to 7,000 patients warning them of a health hazard that was discovered in your practice and advising them…

OSHA requires that certain covered employers maintain records of serious occupational injuries and illnesses using the OSHA Form 300 log. These logs permit employers and workers as well as OSHA to evaluate workplace safety, then implement protections to minimize and/or eliminate hazards. OSHA partially exempts two classes of employers from routinely keeping injury and illness records: First, employers with…

Having a Manual Alone is Not Enough Welcome: Getting StartedArticles and UpdatesClosed CasesExpert InterviewsResources CDC Alerts HIPAA Resources Human Resources No Surprises Act OSHA COVID Guidance OSHA Resources Risk Management Resources State Specific ResourcesStraight Talk VideosToolsMembers ForumMy AccountLog Out When you think of regulatory compliance think of a comprehensive new patient exam. What’s the connection?…

Reduce Risk through the New Patient Experience Welcome: Getting StartedArticles and UpdatesClosed CasesExpert InterviewsResources CDC Alerts HIPAA Resources Human Resources No Surprises Act OSHA COVID Guidance OSHA Resources Risk Management Resources State Specific ResourcesStraight Talk VideosToolsMembers ForumMy AccountLog Out Guest: Penny Reed, author of Growing your Dental Business, experienced dental consultant and coach Welcome: Getting…

Medical Marijuana: Navigating Changing Laws Welcome: Getting StartedArticles and UpdatesClosed CasesExpert InterviewsResources CDC Alerts HIPAA Resources Human Resources No Surprises Act OSHA COVID Guidance OSHA Resources Risk Management Resources State Specific ResourcesStraight Talk VideosToolsMembers ForumMy AccountLog Out Across the country the debate rages over legalization of marijuana, striking many ethical, legal and emotional chords. As…