Risk Management 101: The Art of Communication in Patient Care

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$95.00

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This course introduces the relationship between risk management and patient communication. It’s a well-known fact that communication is the essence of every relationship and is a top patient safety predictor. Instructor and healthcare risk manager, Linda Harvey addresses elements of successful patient communication as well as everyday communication challenges.

Instructor: Linda Harvey, RDH, MS, Healthcare Risk Manager

This course provides you with an introduction to risk management and risk communication in dentistry. Upon completion of this course, you will be able to:

  • Define healthcare risk management
  • Review the importance of verbal communication in patient care
  • Examine the importance of the informed consent process
  • Identify basic record keeping requirements
Risk Management - BASIC

Course Content

02 What is Risk Management
03 Risk Communication
04 What Influences Patient Communication
05 Non-Verbal Communication
06 Avoiding Lawsuits
07 What is Informed Consent?
08 Informed Consent Process
09 When to Obtain an Informed Consent
10 Written Records and Documents
11 Conclusion
Risk Management 101 Quiz