Risk Management 101: The Art of Communication in Patient Care
This course introduces the relationship between risk management and patient communication. It’s a well-known fact that communication is the essence of every relationship and is a top patient safety predictor. Instructor and healthcare risk manager, Linda Harvey addresses elements of successful patient communication as well as everyday communication challenges.
Instructor: Linda Harvey, RDH, MS, Healthcare Risk Manager
This course provides you with an introduction to risk management and risk communication in dentistry. Upon completion of this course, you will be able to:
- Define healthcare risk management
- Review the importance of verbal communication in patient care
- Examine the importance of the informed consent process
- Identify basic record keeping requirements

Course Content
Introduction to Risk Management 101: The Art of Communication in Patient Care
You don't currently have access to this content
02 What is Risk Management
You don't currently have access to this content
03 Risk Communication
You don't currently have access to this content
04 What Influences Patient Communication
You don't currently have access to this content
05 Non-Verbal Communication
You don't currently have access to this content
06 Avoiding Lawsuits
You don't currently have access to this content
07 What is Informed Consent?
You don't currently have access to this content
08 Informed Consent Process
You don't currently have access to this content
09 When to Obtain an Informed Consent
You don't currently have access to this content
10 Written Records and Documents
You don't currently have access to this content
11 Conclusion
You don't currently have access to this content
Risk Management 101 Quiz
You don't currently have access to this content