Risk Management 101: The Art of Communication in Patient Care
This course introduces the relationship between risk management and patient communication. It’s a well-known fact that communication is the essence of every relationship and is a top patient safety predictor. Instructor and healthcare risk manager, Linda Harvey addresses elements of successful patient communication as well as everyday communication challenges.
Instructor: Linda Harvey, RDH, MS, Healthcare Risk Manager
This course provides you with an introduction to risk management and risk communication in dentistry. Upon completion of this course, you will be able to:
- Define healthcare risk management
- Review the importance of verbal communication in patient care
- Examine the importance of the informed consent process
- Identify basic record keeping requirements
Course Content
Introduction to Risk Management 101: The Art of Communication in Patient Care
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02 What is Risk Management
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03 Risk Communication
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04 What Influences Patient Communication
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05 Non-Verbal Communication
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06 Avoiding Lawsuits
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07 What is Informed Consent?
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08 Informed Consent Process
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09 When to Obtain an Informed Consent
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10 Written Records and Documents
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11 Conclusion
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Risk Management 101 Quiz
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